-Guaranteed departures from 2 passengers:
Tourist Category: Monday, Wednesday and Thursday throughout the year
Superior Category: Wednesday and Thursday throughout the year + Monday from May 1 to October 31
-Free time: during free time clients do not have transportation or a local guide.
-Possible change of route: our representative in Kenya has the full right to modify the program for the benefit of the client or for reasons of force majeure without losing any of the scheduled visits.
-Possible changes in accommodations: if in any of the outings it is not possible to confirm the hotels or lodges planned, an alternative will be offered to the client within the same contracted category.
-The triple rooms generally only have 2 beds.
-Baggage: In case of loss of luggage by the airlines, it will be the responsibility of the passenger manage the claim and call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.
-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, please consult and notify it before making the reservation. Any additional cost of assistance that they require throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Kenya, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for the services that customers decide not to enjoy or in which they cannot participate due to personal or medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the circuit without any type of discount or refund for services that you cannot enjoy.
-Credit card: generally, hotel establishments require the passenger a credit card or a cash deposit as a guarantee in order to provide telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Kenya: is the responsibility of the client to find out about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Keep in mind that visa, transit, entry and vaccination regulations vary from one country to another and, in turn, can be modified at short notice and without prior notice.