- The order of visits may vary, but always maintain the content of the trip.
- Accommodations: The indicated category of each accommodation corresponds to the official category in Morocco, which does not always correspond to the same category in other countries. As for the camps, these do not have an official category.
- Possible changes in accommodations: If in any of the departures it is not possible to confirm the planned hotels or camps, an alternative will be offered to the client within the same contracted category.
- Luggage: In case of loss of luggage by the airlines or shipping companies, it will be the passenger's responsibility to manage the claim and call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to lost or broken luggage.
- People with reduced mobility: Many places in Morocco, hotels and transport are not adapted for wheelchairs, please check and notify us before making your reservation. Any additional assistance costs required throughout the tour will be borne by the client.
- Special foods: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Morocco, although it is not possible to guarantee any type of special diet or menu.
- Consumer withdrawal: The tour is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
- Behavior during the trip: In the event that the attitude of a passenger endangers the operation of the tour and / or causes inconvenience to the rest of the group, they will be forced to leave the tour without any type of discount or refund for the services they cannot enjoy.
- Credit card: For Generally, hotels require passengers to provide a credit card or cash deposit as a guarantee in order to provide telephone calls, extras in bars and restaurants, minibars, laundry services, room service charges, etc.
- Personal Documentation: It is the passenger's responsibility to inform themselves of the current regulations regarding entry and exit to the country to which they are traveling, as well as to carry the required documents in order and with the validity required by the immigration and customs authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit and entry regulations vary from one country to another and are subject to change at short notice and without prior notice.