-Guaranteed departures from 2 passengers, with arrival in Hanoi on Sundays throughout the year.
-The deadline for requesting reservations of this circuit or extra services, it will be 15 days before arrival in Vietnam for guaranteed departures and 30 days before for non-guaranteed departures (private services). After this deadline, any new reservation, change or added service will incur a supplement for emergency management. Request for changes or new services cannot be guaranteed after the reservation deadline.
-Night transfers (hotel/airport/hotel): transfers for international flights with arrival or departure between 9:00 p.m. and 7:00 a.m., will have a supplement.
-Delay on international flights arrival: in case international flights arrival at the destination airports have a delay of more than 3 hours, a supplement will be applied for the waiting time of the guide and the vehicle. Direct payment at destination.
-Depending on the departure time of the flight back to the city of origin from Ho Chi Minh, there may not be enough time to take the planned excursion that day. If the client chooses to purchase a flight departing before 5:00 p.m., they will not have enough time to complete it and there will be no refund.
-Free time: during free time clients do not have transportation or a local guide.
-Possible change of route: our representative in Vietnam has the full right to modify the program for the benefit of the client or for reasons of force majeure. The itinerary is subject to changes depending on the flights chosen by the client, as well as weather conditions.
-Possible changes in accommodations: if any of the departures do not If it is possible to confirm the planned hotels, an alternative will be offered to the client within the same contracted category.
-In relation to accommodations, it must be taken into account that in Vietnam there is no There is an official category for hotels. The hotel categories offered in this program are an orientation compared to the categories in Europe, they are not official categories.
-Triple rooms: on cruises in Halong Bay There are no triple cabins. Clients who have chosen to hire a triple room will have a double cabin + 1 single cabin during the cruise. And in hotels, triple rooms generally only have 2 beds.
-The breakfasts included in hotels have assigned times according to the policies of each hotel establishment , generally being between 06:30 a.m. and 10:00 a.m. Outside the hours established by each hotel, the passenger will lose this service. Room services or breakfast bags have an additional cost.
- Early arrival at the hotel on the first day of travel does not guarantee that rooms will be available. Standard check-in times apply unless additional nights of accommodation are purchased to ensure immediate access to rooms. Generally the rooms are available after 3:00 p.m. Likewise, there is also a time to leave the room on the day you check out of the hotel, this being between 10:00 and 11:00 a.m. Room availability outside these hours will have an extra cost. Consult in each case.
-Baggage: In the event of lost luggage by the airlines, it will be the responsibility of the passenger to manage the claim and call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.
-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Vietnam, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.
-Credit card: generally, hotels require the passenger to provide a credit card or a cash deposit as a guarantee in order to facilitate the telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Vietnam: it is the responsibility of the client to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as bring the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa regulations, health requirements, transit and entry vary from one country to another and, in turn, may be modified at short notice and without prior notice.