- The order of the visits may vary, but always maintaining the content of the trip.
- Regarding the accommodations, it must be taken into account that the categories in Morocco do not correspond to the categories in Europe, the standards in Morocco are lower. The categories of the hotels offered in this program are the official ones in Morocco, which does not mean that they correspond to the official categories in Europe. As for the camps, these do not have an official category.
- Possible changes in accommodations: If it is not possible to confirm the planned hotels or camps on any of the trips, an alternative will be offered to the client within the same contracted category.
- Luggage: In the event of luggage being lost by airlines or shipping companies, it will be the passenger's responsibility to manage the claim and call the company directly to arrange the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to lost or broken luggage.
- People with reduced mobility: Many places in Morocco, hotels and transport are not adapted for wheelchairs, please check and notify us before making your reservation. Any additional assistance costs required throughout the tour will be borne by the client.
- Special foods: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Morocco, although it is not possible to guarantee any type of special diet or menu.
- Withdrawal of the consumer: The circuit is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedule or other events.
- Behavior during the trip: In the event that the attitude of a passenger endangers the operation of the tour and / or causes inconvenience to the rest of the group, he will be forced to leave the circuit without any type of discount or refund for the services that he cannot enjoy.
- Credit card: For example, if a passenger is in a hurry to leave the tour, he will be forced to leave the tour ... In general, hotels require the passenger to present a credit card or cash deposit as a guarantee in order to provide telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
- Personal documentation: It is the passenger's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the required documents in order and with the validity required by the immigration and customs authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit and entry regulations vary from one country to another and may be modified at short notice and without prior notice.