-Guaranteed departures from 2 passengers.
-The deadline date for requesting reservations for this tour or extra services will be 21 days before arrival in Sri Lanka. After this deadline, any change or added service will incur an additional fee for urgent management. Requests for changes or new services cannot be guaranteed after the reservation deadline.
-Possible changes in accommodations: if any of the hotels included in this program is not available at the time of requesting the reservation, an alternative will be offered with the corresponding price revision.
-Triple rooms generally only have 2 beds.
-The breakfasts included in the hotels have assigned times according to the policies of each hotel establishment, generally between 06:30 hrs and 09:30 hrs. Outside the hours established by each hotel, the passenger will lose this service. Room service or breakfast bag have an additional cost.
- Early arrival at the hotel on the first day of travel does not guarantee that the rooms will be available. The standard check-in time applies, unless additional nights of accommodation are purchased to guarantee immediate access to the rooms. Generally, rooms are available from 3:00 p.m.
- Free time: during free time, clients do not have transportation or a local guide.
- Possible route change: our representative in Sri Lanka has the full right to modify the program for the benefit of the client or due to force majeure. If weather conditions or other events beyond our control require it, the order of the itinerary may be affected.
-Photos and videos: in some places in Sri Lanka it is not allowed to take photos or record videos, please check with your guide before starting the visits to avoid misunderstandings with the local authorities.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc ...) must be communicated before arrival in Sri Lanka, although it is not possible to guarantee any type of special diet or menu.
-Consumer withdrawal: the circuit is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedule or other events.
-People with reduced mobility: many places in Sri Lanka, hotels and transportation are not allowed. wheelchair accessible, please check and notify before booking. Any additional assistance costs required during the tour will be the responsibility of the customer.
-Luggage: In the event of lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to arrange delivery or compensation that may apply. Luxotour will not be held responsible for any processing due to lost or broken luggage.
-Behaviour during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, the passenger will be forced to leave the circuit without any type of discount or refund for the services that he/she cannot enjoy.
-Credit card: generally, hotels require the passenger to have a credit card or a cash deposit as a guarantee in order to facilitate the services of telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Sri Lanka: it is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry and health requirements vary from country to country and may be subject to change at short notice.