-Guaranteed departures from 2 passengers: Mondays year-round (arriving in Nairobi on Tuesdays) and Fridays from June 1st to October 31st (arriving in Nairobi on Saturdays).
-Free time: During free time, clients will not have access to transportation or a local guide.
-Possible route change: Our representative in Kenya has the right to modify the program for the client's benefit or due to force majeure without losing any of the scheduled visits.
-Possible changes to accommodations: If it is not possible to confirm the planned hotels or lodges for any of the departures, an alternative will be offered to the client within the same contracted category.
-The maximum occupancy in most lodges is 2 people per room. If you wish to travel in a triple room, please request a quote from your travel agency. Travel.
-Luggage: In case of lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and contact the company directly to arrange for delivery or any applicable compensation. Luxotour will not be responsible for any claims related to lost or damaged luggage.
-People with reduced mobility: Some places, hotels, and transportation are not wheelchair accessible. Please check and notify us before making your reservation. Any additional expenses for assistance required throughout the tour will be the responsibility of the client.
-Special Diets: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Kenya, although it is not possible to guarantee any type of special diet or menu.
-Consumer Withdrawal: The tour is sold as a fixed package, therefore there will be no refund or discount for services that clients decide not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.
-Conduct During the Trip: If a passenger's behavior jeopardizes the operation of the tour and/or causes discomfort to the rest of the group, they will be obliged to leave the tour without any discount or refund for the services they cannot use.
-Credit Card: Generally, Hotels require passengers to provide a credit card or cash deposit as a guarantee to cover services such as telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal Documentation and Entry Requirements for Kenya: It is the client's responsibility to be aware of the current entry and exit regulations for the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and vaccination regulations vary from country to country and may be subject to change at short notice.