• Arrival and departure transfers in Nairobi.
• Transportation in a 4X4 vehicle during the safari with guaranteed window seat (maximum occupancy of 7 passengers per vehicle, non-exclusive use), with a guaranteed Spanish-speaking driver-guide from 2 passengers. (If there is more than one vehicle, the guide will be shared among them and will move between them during the safari)
• Full board during the safari (5 lunches + 5 dinners), (drinks not included).
• 1 night in Nairobi with breakfast.
• 1 night in Samburu or Shaba National Reserve (depending on category).
• 1 night in Aberdare National Park.
• 1 night in Lake Nakuru National Park.
• 2 nights in Maasai Mara National Reserve.
• Park entrance fees.
• Emergency and evacuation services (“flying doctors”).
• Mineral water in the vehicle during the safari and aluminum bottle.
• Safari hat.
• Plus travel assistance insurance.

• Flights.
• Visa.
• Tips.
• Optional insurance.
• Drinks.
• In general, any extra service not specified above, such as special meals, personal expenses, or anything else not specified as included.

- MANAGEMENT EXPENSES - From the moment the reservation is made €30 / reservation

- FLIGHTS: 100% penalty from the moment the tickets are issued. air tickets. Change of date and name Not allowed.

- GROUND SERVICES: 

 Cancellations received between 60 and 45 days prior to the start date of the services will have a charge of 15% of the total cost of the services.

 Cancellations received between 45 and 14 days prior to the start date of the services will have a charge of 50% of the total cost of the services.

 Cancellations received within 13 days prior to the beginning of the services will have a charge of the total cost of the services.

Published prices for children are valid for children under 12 years old sharing a room with two adults. Once they are 12 years old, they pay as an adult.

-Guaranteed departures from 2 passengers:

Classic Category: arriving in Nairobi Mondays, Tuesdays, and Saturdays year-round.

Superior Category: arriving in Nairobi on Mondays and Tuesdays year-round + Saturdays from June 1st to September 30th.

-Free time: During free time, clients do not have transportation or a local guide.

-Possible route change: Our representative in Kenya has the right to modify the program for the client's benefit or due to force majeure without losing any of the scheduled visits.

-Possible changes to accommodations: If it is not possible to confirm the planned hotels or lodges for any of the departures, an alternative will be offered to the client within the same contracted category.

-The rooms Triple rooms generally only have two beds. Luggage: In case of loss of luggage by the airlines, it is the passenger's responsibility to manage the claim and contact the airline directly to arrange for delivery or any applicable compensation. Luxotour will not be responsible for any claims related to lost or damaged luggage. Accessibility for people with reduced mobility: Some places, hotels, and transportation are not wheelchair accessible. Please check and notify us before making your reservation. Any additional expenses for assistance required throughout the tour will be the responsibility of the client.

-Special Diets: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Kenya, although it is not possible to guarantee any type of special diet or menu.

-Consumer Withdrawal: The tour is sold as a fixed package, therefore there will be no refund or discount for services that clients decide not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.

-Conduct During the Trip: If a passenger's behavior jeopardizes the operation of the tour and/or causes discomfort to the rest of the group, they will be obliged to leave the tour without any discount or refund for the services they cannot use.

-Credit Card: Generally, Hotels require passengers to provide a credit card or cash deposit as a guarantee to cover services such as telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.

-Personal Documentation and Entry Requirements for Kenya: It is the client's responsibility to be aware of the current entry and exit regulations for the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and vaccination regulations vary from country to country and may be subject to change at short notice.