-Guaranteed departures from 2 passengers.
-Hotels and camps do not guarantee room availability before 2 pm on the day of arrival.
-Room use is limited until 10 am on the day of departure.
-Free time: During free time, clients do not have transportation or a local guide.
-Possible route change: Our representative in Uganda has the full right to modify the program for the benefit of the client or for reasons of force majeure without losing any of the scheduled visits.
-Possible changes in accommodations: If it is not possible to confirm the planned hotels or lodges on any of the departures, an alternative will be offered to the client within the same contracted category.
-Luggage: In the event of luggage being lost by the airlines, It will be the passenger's responsibility to manage the claim and call the company directly to arrange delivery or compensation that may apply. Luxotour will not be responsible for any processing of lost or broken luggage.
-People with reduced mobility: some places, accommodations and transport are not adapted for wheelchairs, please check and notify before making the reservation. Any additional assistance costs that may be required throughout the tour will be the responsibility of the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Uganda, although it is not possible to guarantee any type of special diet or menu.
-Withdrawal of the consumer: the circuit is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedule or other events.
-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that he or she cannot enjoy.
-Credit card: for example, if the passenger's behavior is unfavorable to the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that he or she cannot enjoy.
- In general, hotel establishments require the passenger to present a credit card or cash deposit as a guarantee in order to provide telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Uganda: It is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry and vaccination regulations vary from one country to another and may also be modified at short notice and without prior notice.