-The deadline for requesting reservations for this circuit or extra services will be 7 working days before arrival in Australia. The request for changes or new services cannot be guaranteed after the reservation deadline and these will be subject to request.
-Possible changes in accommodations: if in any of the departures it is not possible to confirm the planned hotels, an alternative will be offered to the client within the same category.
-Check-in and check-out times in the rooms: clients will be able to use of your rooms from 3:00 p.m. on the day of arrival at the hotel and until 10:00 a.m. on the day of departure.
- triple rooms: please note that, in most hotels, the third bed in a triple room may be slightly smaller than the existing beds in the room, sometimes being a folding bed.
-Breakfasts: if clients are scheduled to leave the hotel before the restaurant opens, they can request a cold breakfast to go. Unused breakfasts are not refundable.
-Possible change of route: our representative in Australia has the full right to modify the program for the benefit of the client or for reasons of force majeure. .
-Free time: during free time clients do not have transportation or a local guide.
-Credit card: All hotels in Australia require the passenger to provide a credit card or cash deposit as a guarantee in order to facilitate the services of telephone calls, minibar, laundry, room service charges, etc.
-Baggage: In the event of lost luggage by the airlines, it will be the passenger's responsibility to call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing.
-People with reduced mobility: many places in Australia, hotels and transport are not wheelchair accessible, please consult and notify us. before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. ) must be communicated before arrival in Australia, although it is not possible to guarantee any type of special diet or menu.
-Consumer withdrawal: the circuit is sold as a closed package, Therefore, there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.
-Personal documentation and entry requirements in Australia: it is the client's responsibility to inform themselves about the current rules regarding entry and exit from the country to which they are entering. traveling, as well as carrying the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa regulations, transit, entry and health requirements vary from one country to another and, in turn, may be modified at short notice and without prior notice.