- Guaranteed departure for groups of 25 or more passengers.
-The order of visits may vary, but the content of the trip will always be maintained.
-Possible changes in accommodation: if it is not possible to confirm the planned hotels, the client will be offered an alternative in the same category contracted.
-Hotels: Hotels in Uzbekistan are very simple, almost all low-rise buildings without an elevator. The hotel category is based on Uzbekistan regulations, with most hotels being privately run and without stars. The quality of the hotels does not correspond to European standards. As a general rule, rooms in different hotels will be available from 2:00 PM and must be vacated on the day of departure before 12:00 PM.
-Triple rooms: Triple rooms are practically non-existent in Uzbekistan. They will always be double rooms and at most will have a folding bed or sofa bed for the third person, so we do not recommend them for 3 adults.
-Packing tips: Light and comfortable clothing is recommended, such as shirts, cotton suits, sun hats, and comfortable shoes for walking in summer. It is also advisable to use sunscreen. When visiting some monuments and places of worship, we recommend that tourists wear clothing that covers their head, legs, and arms, especially women.
-Luggage: In the event of delayed or lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process the delivery or compensation that may apply. In Uzbekistan, you must go to the airport to retrieve delayed or lost luggage (this is not the case in Europe, where the airline is responsible for taking it to the hotel where the passenger is staying). Luxotour will not be responsible for any processing due to lost, delayed, or broken luggage.
-People with reduced mobility: Many places, hotels, and transportation are not adapted for wheelchairs; please check and notify us before booking. Any additional costs for assistance required throughout the tour will be borne by the client.
-Special Foods: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated prior to arrival in Uzbekistan, although it is not possible to guarantee any type of special diet or menu, as the menu variety is not very wide. In the event of receiving such a request, the restaurants will be notified so they can try to adapt the agreed menu as much as possible within the limits of what is available. If the passenger requests something different from what is offered on the menus, they will be responsible for any additional costs that the restaurants may apply. In these cases, the guide will help passengers whenever possible to find the best menu options for meals, but it is important to keep in mind that the final responsibility lies with the passengers themselves.
-Tipping: We know that this is a very sensitive issue, but due to the high demand at the destination and the limited supply of Spanish-speaking guides, professional guides only work with groups with whom they are guaranteed a tip. Therefore, to avoid problems, please note that each passenger must tip €45 (per person) upon arrival in the country for the guide, drivers, and porters in hotels without elevators.
-Consumer Withdrawal: The tour is sold as a closed package, so there will be no refunds or discounts for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedules, or other events.
-Behavior during the trip: If a passenger's behavior jeopardizes the operation of the tour and/or causes inconvenience to the rest of the group or the hotels, the passenger will be forced to leave the tour without any discount or refund for any services they cannot enjoy.
-Credit Card: Hotels generally require passengers to provide a credit card or a cash deposit as a guarantee in order to provide telephone calls, extras in bars and restaurants, minibars, laundry services, room service charges, etc.
-Personal Documentation and Entry Requirements for Uzbekistan: It is the client's responsibility to inform themselves of the current regulations regarding entry and exit to the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, and entry regulations vary from country to country and may change at short notice and without prior notice.