- The order of visits in the itinerary is indicative and may be altered at any time without affecting the content of the trip.
-Possible changes to accommodations: If it is not possible to confirm the planned hotels for any of the departures, an alternative will be offered to the client within the same contracted category.
-Luggage: In case of loss of luggage by the airlines, it will be the passenger's responsibility to manage the claim and contact the company directly to arrange for delivery or any applicable compensation. Luxotour will not be responsible for any procedures related to lost or damaged luggage.
-Persons with reduced mobility: Many places in Turkey, hotels, and transportation are not wheelchair accessible. Please check and notify us before making your reservation. Any additional expenses for assistance required throughout the tour will be the responsibility of the client.
-Special Diets: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Turkey, although it is not possible to guarantee any type of special diet or menu.
-Consumer Withdrawal: The tour is sold as a fixed package, therefore there will be no refund or discount for services that clients decide not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.
-Conduct During the Trip: If a passenger's attitude jeopardizes the operation of the tour and/or causes discomfort to the rest of the group, they will be obliged to leave the tour without any discount or refund for the services they cannot use.
-Credit Card: Therefore, In general, hotels require a credit card or cash deposit from the passenger as a guarantee to facilitate services such as telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal Documentation and Entry Requirements for Turkey: It is the client's responsibility to inform themselves about the current entry and exit regulations of the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, and entry regulations vary from country to country and may be subject to change at short notice.