Guaranteed departures from 2 passengers, according to the published schedule for this program. On departures with fewer than 6 passengers, there will be no tour guide but a Spanish-speaking driver-guide.
The deadline for booking requests for this tour or extra services is 21 days prior to arrival in Sri Lanka, except for arrivals between July 19 and August 30, for which the deadline is 30 days prior to arrival. After this deadline, any changes or additional services will incur an emergency booking fee.
Requests for changes or new services cannot be guaranteed after the booking deadline.
- Possible changes to accommodations: If any of the hotels included in this program are unavailable at the time of booking, an alternative will be offered with a corresponding price adjustment.
-This program does not offer triple room accommodations.
- Breakfast included in the hotels has assigned times according to each hotel's policies, generally between 6:30 a.m. and 9:30 a.m. Outside of the hotel's designated hours, the passenger will forfeit this service. Room service or breakfast bags are available at an additional cost.
- Early arrival at the hotel on the first day of travel does not guarantee room availability. Standard check-in times apply unless additional nights are purchased to ensure immediate access to the rooms. Rooms are generally available from 3:00 PM.
-Free time: During free time, clients do not have transportation or a local guide.
-Possible route change: Our representative in Sri Lanka has the right to modify the program for the client's benefit or due to force majeure. If weather conditions or other events beyond our control require it, the order of the itinerary may be affected.
-Photos and videos: In some places in Sri Lanka, taking photos or recording videos is not permitted. Please check with your guide before starting your visit to avoid misunderstandings with local authorities.
-Special diets: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Sri Lanka, although it is not possible to guarantee any type of special diet or menu.
-Consumer withdrawal: The tour is sold as a fixed package, therefore there will be no refund or discount for services that clients choose not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.
-People with reduced mobility: Many places in Sri Lanka, hotels, and transportation are not wheelchair accessible. Wheelchairs: Please inquire and notify us before booking. Any additional assistance costs required during the tour will be the responsibility of the client.
-Luggage: In case of lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and contact the company directly to arrange for delivery or any applicable compensation. Luxotour will not be responsible for any procedures related to lost or damaged luggage.
-Conduct during the trip: If a passenger's behavior jeopardizes the tour's operation and/or causes discomfort to the rest of the group, they will be required to leave the tour without any discount or refund for services they are unable to enjoy.
-Credit card: Hotels generally require a credit card or cash deposit as a guarantee to provide services such as telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Sri Lanka: It is the client's responsibility to be aware of the current entry and exit regulations for the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and health requirements vary from country to country and may be subject to change at short notice.