Canada East Express

• Scheduled flights.
• Airport/hotel/airport transfers.
• Transportation on a scheduled tour with a Spanish and/or Portuguese-speaking tour guide throughout the tour.
• Visits described in the itinerary.
• 7 nights hotel accommodation with breakfast included.
• Hornblower Cruise (if this cruise cannot take place due to weather conditions, it will be replaced by a visit to the scenic tunnels).
• Admission to the ship in the Thousand Islands region (if this cruise cannot take place due to weather conditions, it will be replaced by a visit to the Museum of Civilization in Ottawa).
• Porterage fees for handling one suitcase per passenger (if the client travels with more than one suitcase, the handling of each additional suitcase will be charged separately).
• Plus travel assistance insurance.

• ETA or visa.
• Lunch and dinner not specified as included.
• Optional insurance.
• Tips in restaurants and hotels.
• Tips to driver and guide.
• Personal expenses.
• As well as any other service not specified as included.

-Flights: Once tickets have been issued, they are non-refundable. Name changes are not permitted. Changes of date are only permitted before tickets are issued.

-Management fees: €30 per booking.

-Ground services:

  *Up to 31 days prior to departure date: Cancellation free of charge.

  *Between 30 and 21 days prior to departure date: 25% penalty.

  *Between 20 and 15 days before departure date: 50% penalty.

  *Between 14 and 7 days before departure date: 75% penalty.

  *Between 6 and 3 days before departure date: 90% penalty.

  *Cancellation between 2 days before and the day of departure or no-show: 100% penalty.

-Guaranteed departures from 2 passengers (according to the departure schedule published for this program).

-Free time: During free time, clients do not have access to transportation or a local guide.

-Possible route changes: Our representative in Canada has the full right to modify the program for the benefit of the client or due to force majeure.

-Possible changes in accommodations: If for any of the departures it is not possible to confirm the planned hotels, the client will be offered an alternative within the same contracted category.

-The breakfasts included in the hotels have schedules assigned according to the policies of each hotel establishment, being generally between 06:30 hrs and 09:30 hrs. Outside of the schedule established by each hotel, the passenger will lose this service. Room service or breakfast bags have an additional cost.

-Early arrival at the hotel on the first day of travel does not guarantee that rooms will be available. Standard check-in time applies unless additional nights are purchased to guarantee immediate access to the rooms. Rooms are generally available after 4:00 PM.

-Triple and Quadruple Rooms: In Canada, triple and quadruple rooms do not have three or four beds, but rather two beds where guests must accommodate.

-Luggage: In the event of loss of luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to lost or broken luggage.

-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, please check and notify us before making your reservation. Any additional assistance expenses required throughout the tour will be borne by the client.

-Special foods: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Canada, although no type of special diet or menu can be guaranteed.

-Consumer withdrawal: The tour is sold as a closed package, so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical, flight schedules or other events.

-Behavior during the trip: In the event that the attitude of a passenger jeopardizes the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the tour without any type of discount or refund for the services they cannot enjoy.

-Credit card: all hotels In Canada, passengers are required to provide a credit card or cash deposit as a guarantee in order to provide telephone calls, minibar, laundry, room service charges, etc.

-Tips: Tipping is mandatory in Canada, and ranges from 15%, 18%, or 20% depending on the establishment. Tips for baggage handlers at airports CAD$2.00, in hotels CAD$3.00 to $4.00 per piece, guides and/or drivers CAD$8.00 per person/day.

-Personal documentation and entry requirements for Canada: It is the customer's responsibility to inform themselves of the current regulations regarding entry and exit to the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, and entry regulations vary from country to country and may change at short notice.

Published prices for children under 12 years of age apply only when sharing a room with two adults and without the right to an extra bed. From the age of 12 they pay as an adult.