-Flights: once the tickets are issued, they are non-refundable. Name change not allowed.
-Land services:
*From the moment of confirmation, €30 per reservation.
*Up to 36 days prior to the departure date: Cancellation free of charge.
*Cancellations received between 35 and 31 days prior to the departure date, will have a 20% penalty.
*Cancellations received between 30 and 15 days prior to the departure date, will have a 50% penalty.
*Cancellations received between 14 and 8 days prior to the departure date will have a 75% penalty.
*Cancellations received within 7 days prior to the departure date departure, they will have a 100% penalty.
-Guaranteed departures from 2 passengers, with arrivals in Calgary on Sundays (from May 5 to October 6, 2024).
-Free time: during the time free, clients do not have transportation or a local guide.
-Possible change of route: our representative in Canada has the full right to modify the program for the client's benefit or due to force majeure.
-Hotel list: Hotels will be confirmed 31 days before departure, based on those published in the program, and may vary depending on availability at the time of receiving the reservation request. If we cannot offer the hotels in the program, other hotels of a similar category to the one requested will be offered, the latter being specified in our confirmation. Once accepted, no claim for the change of hotels will apply. The hotel rooms are standard category. For another type of room, see supplement.
-Transfers: In cases where the client requests a change of hotel, transfers from one hotel to another are not included. Passengers with extra nights that have not been reserved through Luxotour lose their right to entry and/or exit transfers. Passengers with extra nights in hotels other than those specified in the program must make the hotel change at their own expense.
-Luggage compartments and optional services: the handling of a suitcase per passenger in all hotels. Baggage handling at airports is not included. The bag charge is CAD 5 per piece, per move. Luxotour is not responsible for any excursion or service that has not been contracted and paid for before the start of the trip.
-Waiting time at airports: the waiting time for Our guides, according to the flight information provided by the client, will take a maximum of an hour and a half. After this time, the passenger must use another means of transportation and no refund will apply.
-Data necessary for reservation management: in order In order to offer a better service, we ask that you provide us with as much information as possible when making your reservation, especially the passenger's full name and the locator of their air ticket. No refund will be made if the information provided is incorrect.
-The breakfasts in hotels have assigned times according to the policies of each hotel establishment, generally being between 06:30 hrs and 09:30 hrs. Outside the hours established by each hotel, the passenger will lose this service. Room services or breakfast bags have an additional cost.
-Early arrival at the hotel on the first day of travel does not guarantee that the rooms will be available. Standard check-in times apply unless additional nights of accommodation are purchased to ensure immediate access to rooms. Generally the rooms are available after 3:00 p.m.
-Triple and quadruple rooms: in Canada triple and quadruple rooms do not have three or four beds. , but two beds where clients must be accommodated.
-Baggage: In the event of lost luggage by the airlines, it will be the responsibility of the passenger to manage the claim and call directly to the company to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.
-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Canada, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.
-Credit card: all hotels in Canada require the passenger to provide a credit card or a cash deposit as a guarantee to facilitate the services. of telephone calls, minibar, laundry, room service charges, etc...
-Tips: tipping is mandatory in Canada, ranging from 15%, 18% or 20% depending on the establishment. Tips for porters at airports CAD$ 2.00, in hotels CAD$ 3.00 to $4.00 per piece, guides and/or drivers CAD$ $ 8.00 per person per day.
-Personal documentation and travel requirements entry into Canada: it is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to bring the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa, transit and entry regulations vary from one country to another and, in turn, may be modified at short notice and without prior notice.
The prices published for children under 12 years of age apply only when they share a room with two adults and without the right to an extra bed. From the age of 12 they pay as an adult.
Flight from your hometown to Calgary International Airport.
Arrival at Calgary International Airport and transfer to hotel. Rest of the day free. Accommodation.
Breakfast and departure for an orientation tour of downtown Calgary. This city is the famous capital of the “cowboy” world and has authentic cowboy boutiques, and the Heritage Park that tells the history of the province and the impact caused by the arrival of the railroad and the oil industry. After the panoramic visit, departure along the Trans-Canada Highway towards Banff National Park. Along the way there will be stops to visit Lake Minnewanka and Bow Falls. The tour takes us through Tunnel Mountain, along the way we may see the typical wildlife of this region. Arrival at the hotel. In the afternoon, free time to rest, walk, go shopping or hire an optional excursion. Accommodation.
Breakfast. This day we will dedicate to visiting the most famous lakes in Canada. We will start with the beautiful Moraine Lake (only in the months of June to September) framed with the Valley of the Ten Peaks within the Banff National Park. We will continue to the most famous place in the park, Lake Louise, from where we will observe the Victoria Glacier, considered among the most scenic places in the world. Before returning to Banff, we will stop at Emerald Lake, which will captivate us with its intense color. Accommodation.
Breakfast. We will start the day photographing the Castillo Mountain. We will continue our way along the highway of the glaciers where we will admire the Crow's Foot Glacier and the Bow and Peyto lakes (only in the months of June to October). The road will give us entrance to Jasper National Park. We will reach the Athabasca Glacier, in the Columbia Ice Field, the largest ice field (325 km2) south of the Arctic Circle, where we will have a ride on the Ice Explorer (included). We will continue to the town of Jasper. Accommodation.
Breakfast. We will start the day heading to Maligne Canyon and we will have the opportunity to admire the Pyramid and Patricia lakes. Bordering Moose Lake we said goodbye to Jasper to admire the majesty of the highest peak in the Canadian Rockies, Mount Robson. We will leave the high mountains and in the vicinity of the Wells Gray Provincial Park we will visit the Spahats waterfalls with a 70-meter drop. We will continue our way towards Kamloops to pass through a prairie setting until we reach our accommodation, a ranch in the style of the Canadian west. Dinner included at the ranch. Accommodation.
Breakfast. Departure following the Fraser River route towards Vancouver. We will descend through wide valleys and meadows until we reach the historic town of Fort Langley, and from there we will follow the route to reach the city of Vancouver. Accommodation.
Breakfast. In the morning, departure for a panoramic tour of the city. We will pass through the neighborhoods Yaletown, Chinatown (the largest in Canada), Gastown (the oldest neighborhood in the city) and Stanley Park, where we stopped to photograph some authentic indigenous totem poles. The tour ends in town on Granville Island. Rest of the afternoon free. Accommodation.
Breakfast. The day begins with a comfortable hour and a half trip on the ferry that will take us to Vancouver Island. Once on the island, our first visit will be to the beautiful Butchart Gardens, the most famous gardens in America for its great variety of flowers and trees. We will continue to central Victoria, where we will have free time to optionally visit the Royal British Columbia Museum (entrance not included) with its exhibits dedicated to the history of the province and indigenous communities. The surroundings of the Fairmont Empress Hotel, located on the bayfront, is the most photographed building in Victoria. Don't forget to take a walk along Government Street, with original shops displaying their products of British origin. Free time for lunch (not included). In the late afternoon, return by ferry to Vancouver. Accommodation.
(Optionally, those who wish can choose to return by seaplane to Vancouver. See supplement)
Breakfast. We leave Vancouver to enter one of the most recognized roads for its spectacular nature: Sea to Sky Highway. We will make the first stop at the imposing Shannon waterfalls, which with their 333 meter drop, are the last step that the icy waters travel through before falling into the sea. Passing through the town of Squamish, the tallest granite monolith in Canada rises majestically, the Stawamus Chief, better known as “The Chief” and 700 meters high. We arrived at the Village of Whistler, which has countless shops and restaurants that are a delight for the traveler looking for the most appropriate souvenir while admiring the mountain landscape. Free time to enjoy the villa. In the afternoon, return to Vancouver. Accommodation.
(Optionally, those who wish can choose to return by seaplane to Vancouver. See supplement)
Breakfast and free time until transfer time to the airport.
Flight from Vancouver International Airport to your hometown.
Arrival, end of the trip and of our services.