Thousand Hills of Uganda and Rwanda

-Scheduled flights.

-Arrival transfer in Entebbe.

-Transfer from Nyanza to Kigali airport.

-Transportation in a 4x4 Land Cruiser vehicle with an English-speaking driver-guide. Maximum 6 passengers per vehicle.

-12 nights' accommodation.

-Full board (excluding drinks) throughout the tour, except for the first night in Entebbe, which includes breakfast only.

-Entrance fees to the National Parks and excursions described in the itinerary.

-Gorilla viewing permit.

-Chimpanzee viewing permit in Kibale Forest National Park.

-Angolan colobus trekking in Nyungwe National Park.

-Trekking in Volcanoes National Park.

-Bottled water in the vehicle.

-Plus travel assistance insurance.

-Combined entry visas for Uganda and Rwanda (East African Visa).

-Tips and personal expenses.

-Drinks during lunch and dinner.

-Optional activities.

-Spanish-speaking guide (see supplement).

-Any other services not specified as included.

-Optional insurance.

Ground Services:

• Cancellations made between 61 – 32 days before the start of the trip are subject to a penalty of 30% of the total amount of the confirmed services.
• Cancellations made between 31 – 17 days before the start of the trip are subject to a penalty of 60% of the total amount of the confirmed services.
• Cancellations made between 16– 0 days before the start of the trip are subject to a penalty of 100% of the total amount of the confirmed services.

Flights:

Air reservations do not allow name changes and once the tickets have been issued, they are non-refundable.

-Guaranteed departures from 2 passengers.

-Hotels and camps do not guarantee room availability before 2:00 p.m. on the day of arrival.

-Room use is limited until 10:00 a.m. on the day of departure.

-Free time: During free time, clients do not have access to transportation or a local guide.

-Possible route changes: Our representative in Uganda and Rwanda has the full right to modify the program for the benefit of the client or due to force majeure without losing any of the scheduled visits.

-Possible changes in accommodations: If it is not possible to confirm the planned hotels or lodges for any of the departures, an alternative will be offered to the client within the same contracted category.

-Luggage: In case of loss of luggage by the airlines airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to lost or broken luggage.

-People with reduced mobility: some places, accommodations and transportation are not adapted for wheelchairs, please check and notify before making the reservation. Any additional assistance costs required throughout the tour will be borne by the client.

-Special foods: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Uganda, although it is not possible to guarantee any type of special diet or menu.

-Consumer withdrawal: The tour is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedules or other events.

-Behavior during the trip: In the event that the attitude of a passenger jeopardizes the operation of the tour and / or causes inconvenience to the rest of the group, they will be forced to leave the tour without any type of discount or refund for the services they cannot enjoy.

-Credit card: for Generally, hotels require a credit card or cash deposit as a guarantee to provide telephone calls, extras in bars and restaurants, minibars, laundry services, room service charges, etc.

-Personal documentation and entry requirements for Uganda and Rwanda: It is the customer's responsibility to inform themselves of the current regulations regarding entry and exit to the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and vaccination regulations vary from country to country and may change at short notice and without prior notice.

This program does not have a discount for children.

Tracking mountain gorillas in Bwindi is one of the highlights of any trip to Africa. The euphoria that comes with seeing a mountain gorilla in the wild for the first time is hard to describe. They are enormous animals: up to three times larger than humans, their exaggerated size only increased by their lush fur. However, despite their fearsome appearance, gorillas are extraordinarily peaceful creatures, much less aggressive than monkeys or baboons. Despite this, it's important to remember that they are animals and that they react as such.

Even more impressive than the gorillas' size and demeanor is their curious attitude toward people, which is very different from that of any other wild animal. As cliché as it may seem, almost everyone who visits the gorillas experiences an almost mystical sense of recognition. Often, one of the gorillas will stop chewing bamboo to study its human visitor, its soft brown eyes staring at you as if searching for a connection, one of the most exciting life experiences you'll ever experience.

Bwindi Impenetrable Forest is home to half of the world's mountain gorilla population, with approximately 11 families habituated to human presence. Only 8 permits are issued per family each day, so it's important to book your trip well in advance, otherwise sightings are not possible.

The trekking begins at 8 a.m. Groups are limited to a maximum of 8 people. A park ranger will brief you on important aspects of the activity, including rules for behaving in their presence. We will have a strict time limit to stay with the gorillas once we have located them.

Each group is assigned a family of gorillas that are accustomed to human presence. The scouts have previously located the area where they are located, however, the walk time is unpredictable and can extend up to 6 or 7 hours.

Equipment: It is important to wear comfortable boots, a raincoat, and gardening gloves to remove nettles. The hotel provides a picnic and plenty of mineral water to consume during the walk.

Porters: In addition to the ranger and a group of park employees, we will be accompanied by porters who will carry our backpacks and walk alongside us to help us in the less accessible sections. Our contribution (15 USD) per person helps each of them and their families.