Discover Japan at your own pace

• Scheduled flights.
• Plus travel assistance insurance.
• 14-day Japan Rail Pass in standard category.
• 13 nights hotel accommodation in the meal plan and category chosen by the client.

• Transfers.
• Optional insurance.
• In general, any extra service not specified in the previous section, such as special meals, personal expenses, or anything else not specified as included.

- MANAGEMENT FEES:

From the moment the booking is made: €30 / booking.

- FLIGHTS:

100% penalty from the moment the airline tickets are issued. Date and name changes are not permitted.

- JAPAN RAIL PASS:

100% penalty from the moment of purchase.

- HOTELS:

Special cancellation conditions vary depending on each hotel. Please consult in each case.

No-show on the departure day without prior notice will incur a 100% penalty.

In the event that the passenger decides to shorten their stay for personal reasons, unused services will not be refunded.

-Daily departures.

-The deadline for booking requests for this tour or extra services is 21 days prior to arrival in Japan. After this deadline, any changes or added services will incur an emergency handling fee. Requests for changes or new services cannot be guaranteed after the booking deadline.

-Customers who choose to enjoy an "ONSEN" (hot spring bath) should note that, for cultural reasons, access to the hot springs is not permitted for customers with tattoos.

-People with reduced mobility: Many places in Japan, hotels, and transportation are not wheelchair accessible. Please inquire and notify us before booking. Any additional assistance costs required during the tour will be the responsibility of the customer.

-Rooms: Double beds are not available. Since double beds are not common in Japan, most hotels do not offer this type of room. We can request it from hotels, but we cannot guarantee it. Single rooms may be smaller than double rooms. Triple rooms cannot be guaranteed until we receive confirmation from each hotel. These rooms are usually double rooms with two beds plus one rollaway bed. - Luggage: In case of lost luggage by the airlines, it is the passenger's responsibility to file a claim and contact the airline directly to arrange for its return or any applicable compensation. Luxotour will not be responsible for any procedures related to lost or damaged luggage.

-Consumer Withdrawal: The tour is sold as a closed package, therefore there will be no refund or discount for services that clients decide not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.

-Conduct at the Hotel or on Transportation Services: In the event that a passenger's behavior endangers and/or causes discomfort to other people, they will be obliged to leave the premises without any discount or refund for services they cannot use.

-Credit Card: Generally, hotels require passengers to provide a credit card or a cash deposit as a guarantee to provide services such as telephone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.

-Personal Documentation and Requirements Entry requirements for Japan: It is the client's responsibility to inform themselves about the current entry and exit regulations of the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and vaccination regulations vary from country to country and may be subject to change at short notice.

This program offers discounts for children on the Japan Rail Pass.

What is the JR Pass and who can use it?

• It's a single ticket for unlimited travel on the JR rail network.
• It's exclusively for foreign visitors.
• It's offered in three durations: 7, 14, or 21 consecutive days.
• There's also a Green Pass (first class) option, which offers more comfortable and spacious seats and superior service, ideal for peak seasons.

What's included and what's not included?

• Includes: Shinkansen (bullet) trains, express, rapid, and local trains on the JR network, airport transfers (such as the Narita Express or Haruka Express), some JR bus lines, and the JR ferry to Miyajima.
• Doesn't include: Subways and city trams, express bus journeys, ferries operated by other companies (such as the one from Hakata to Busan) or sleeper cars/private compartments on overnight trains without paying an extra fare.
• Note on Nozomi and Mizuho: These are not fully included; to use them, pass holders must pay a special supplement. You can use the Hikari or Sakura trains as an alternative at no additional cost.

Activation and Use

• You must exchange your voucher (Exchange Order) for the physical pass at a JR Exchange Office (at airports or stations) within 3 months of purchase.
• When exchanging, you must choose an activation date, which must be within 30 days of the exchange.
• Exchange must be done in person by presenting your passport (with tourist stamp) and the original voucher; copies, photos, or third-party representation are not accepted.
• Validity is counted in consecutive days, not hours; The pass expires at midnight on the last day.

Seat and Baggage Reservations

• Reservations: You can reserve seats on JR trains at no extra cost (except in specific cases). Reservations are recommended for travel during peak seasons (late April–early May, mid-August, and year-end).
• How to Book: You can book at JR ticket offices (Midori-no-madoguchi) or at ticket machines with QR codes. Some specific reservations can be made online through the Ekinet service.
• Baggage: Generally, you can bring luggage at no extra cost. However, for large bags (over 160 cm in total dimensions), you may need to reserve a specific space at the rear of the carriage.

Incident Resolution

• Loss or Theft: No refunds or reprints are possible if you lose your original pass.
• Lost Items: If you leave something on a train, contact JR's lost and found desks or use the online forms for the region where it happened (JR East, JR West, etc.). You must have your train number, carriage number, and seat number handy.
• Train Status: For delays or cancellations, please consult the official websites of the corresponding operators (JR East, JR West, JR Central, etc.).

Very Important Note Regarding Prices:

The JR PASS does not have a fixed price; prices fluctuate with the Japanese Yen. The price included in the contracted program is indicative; the final price will be communicated by Japan Railways at the time of purchase.