AOTEAROA, land of the Great White Cloud (2027)

• Scheduled international flights.
• Domestic flight Rotorua-Christchurch.
• Airport/hotel/airport transfers with English-speaking driver.
• Transportation and visits described in the itinerary on a scheduled basis with a bilingual Spanish-Italian or Portuguese guide.
• 10 nights hotel accommodation with breakfast included.
• Goods & Service Tax.
• 3 lunches and 2 dinners (drinks not included).
• Plus travel assistance insurance.

• Visa.
• Lunch and dinner not specified as included in the itinerary.
• Drinks.
• Optional insurance.
• Tips to drivers and guides.
• Availability of hotel rooms outside of established hours (from 3:00 p.m. on the day of arrival at the hotel and until 10:00 a.m. on the day of departure).
• Personal expenses.
• As well as any other service not specified as included.

-INTERNATIONAL FLIGHTS:

Tickets are non-refundable once issued. Name changes are not permitted.

-DOMESTIC FLIGHTS:

Cancellations up to 51 days before arrival in New Zealand are free of charge. Cancellations within 50 days of arrival in New Zealand will incur a 100% penalty. Name change not permitted.

-MANAGEMENT FEES:

€30 per booking from the moment of confirmation.

-GROUND SERVICES:

*Up to 31 days before the start date of the trip: Free cancellation.

*Between 30 and 15 days before the start date of the trip: 25% penalty.

*Between 14 and 8 days before the start date of the trip: 50% penalty.

*Cancellations within 7 days of the start date of the trip will incur a 100% penalty.

-The deadline for requesting reservations for this circuit or extra services will be 50 days before the date of arrival in New Zealand. The request for changes or new services cannot be guaranteed after the reservation deadline and these will remain on request.

-Possible changes in the accommodations: if in any of the departures it was not possible to confirm the planned hotels, an alternative will be offered to the client within the same category.

-Times of entry and exit in the rooms: clients may make use of from their rooms from 3:00 p.m. on the day of arrival at the hotel and until 10:00 a.m. on the day of departure.

-triple rooms: keep in mind that, in most hotels, the third bed in a triple room can be slightly smaller than the existing beds in the room, sometimes being a roll-away bed.

-Breakfast: if clients are scheduled to leave the hotel before the restaurant opens, they will not be able to have breakfast and this service is non-refundable.

-Possible change of route : our representative in New Zealand has the full right to modify the program for the benefit of the client or for reasons of force majeure.

-Free time: during free time clients do not They do not have transportation, nor a local guide.

-Credit card: All hotels in New Zealand require the passenger to have a credit card or a cash deposit as a guarantee to be able to facilitate the services of telephone calls, minibar, laundry, room service charges, etc.

-Baggage: In case of loss of luggage by the airlines, it will be responsibility of the passenger call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any procedure.

-People with reduced mobility: many places in New Zealand, hotels and transport are not adapted for wheelchairs, please consult and Notify us before making the reservation. Any additional cost of assistance that they require throughout the tour will be borne by the client.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. ) must be communicated before arrival in New Zealand, although it is not possible to guarantee any type of diet or special menu.

-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for the services that customers decide not to enjoy or in which they cannot participate due to personal or medical reasons, flight schedules or other events.

-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.

-Personal documentation and entry requirements in New Zealand: it is the client's responsibility to find out about the current regulations regarding entry and exit from the country to the that you are traveling, as well as carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Keep in mind that visa, transit, entry and health requirements regulations vary from one country to another and, in turn, can be modified in the short term and without prior notice.

Children under 2 years old are not accepted on this program. The published price for children ages 2 to 11 sharing a room with 2 adults does not include an extra bed for the child (maximum 2 children per room). Children 12 and older pay as adults.