Essential Colombia

• Scheduled international flights.
• Domestic flight: Coffee Region-Cartagena de Indias.
• Airport/hotel/airport transfers, in regular service.
• 8 nights hotel accommodation, with breakfast.
• Tours described in the itinerary, with local Spanish-speaking guides.
• Plus travel assistance insurance.

• Personal expenses.
• Tips for guides and driver.
• Lunches and dinners.
• Optional insurance.
• Any other service not specified as included.

• Administration fees: €30 per booking.
• Flights: Once issued, tickets are non-refundable. Date changes are permitted only before ticket issuance. Name changes are not permitted.
• Land services:

- Cancellations received between 40 and 32 days before departure are subject to a 60% penalty.

- Cancellations received 31 days or less before departure are subject to a 100% penalty.

-Guaranteed departures from 2 passengers, according to the departure schedule published for this program.

-Free time: During free time, clients do not have transportation or a local guide.

-Possible route change: Our representative in Colombia has the full right to modify the program for the client's benefit or due to force majeure.

-Possible changes in accommodations: If it is not possible to confirm the planned hotels for any of the departures, an alternative will be offered to the client within the same contracted category.

-Breakfasts included in the hotels have assigned times according to the policies of each hotel establishment, generally between 7:00 a.m. and 10:00 a.m. Outside of the hours established by each hotel, the passenger will forfeit this service. Room service and breakfast bag services are available at an additional cost. Early arrival at the hotel on the first day of your trip does not guarantee room availability. Standard check-in times apply unless additional nights are purchased to ensure immediate access to your room. Rooms are generally available from 3:00 PM. Triple rooms: Please note that in most hotels, triple rooms do not have three beds, but rather two. A third bed is rarely available, and it will usually be slightly smaller than the existing beds, typically a rollaway bed. Luggage: In the event of lost luggage by the airline, it is the passenger's responsibility to file a claim and contact the airline directly to arrange for its return or any applicable compensation. Luxotour will not be responsible for any procedures related to lost or damaged luggage.

-People with reduced mobility: some places, hotels and transport are not wheelchair accessible, please check and notify us before making your reservation. Any additional expenses for assistance required throughout the tour will be the responsibility of the client.

-Special Diets: Cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Colombia, although it is not possible to guarantee any type of special diet or menu.

-Tourist sites in Colombia (such as churches and convents) may be closed to the public throughout the year without prior notice.

-Consumer Withdrawal: The program is sold as a fixed package, therefore there will be no refund or discount for services that clients decide not to use or in which they cannot participate due to personal or medical reasons, flight schedules, or other events.

-Conduct During the Trip: In the event that a passenger's behavior jeopardizes the operation of the tour and/or causes discomfort to the rest of the group or at the hotels, they will be obliged to Canceling the trip without any discount or refund for services not enjoyed.

-Credit Card: Hotels generally require a credit card or cash deposit as a guarantee to cover services such as phone calls, extras in bars and restaurants, minibar, laundry, room service charges, etc.

-The price of this program is based on special rates for foreign tourists. Hotels will require clients to present their passport with the entry stamp for the country as a tourist. If the passport does not have the corresponding stamp, hotels will apply 19% VAT to the total stay, payable by the client directly to each establishment.

-Personal Documentation and Entry Requirements in Colombia: It is the client's responsibility to be informed about the current entry and exit regulations for the country they are traveling to, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry, and health requirements vary from country to country and may be subject to change at short notice.