Mexican Express

• International scheduled flights.
• Local flight: Mexico City-Tuxtla Gutiérrez.
• Airport / hotel / airport transfers.
• Transportation in regular service with a Spanish-speaking driver.
• Visits described in the itinerary, in regular service with a bilingual guide (languages: Spanish-Italian, Spanish-English or Spanish-French).
• 3 hotel nights in Mexico City, with breakfast.
• 2 hotel nights in San Cristóbal de las Casas, with breakfast.
• 1 hotel night in Palenque, with breakfast.
• 1 night in a hotel in Campeche, with breakfast.
• 1 night in a hotel in Mérida, with breakfast.
• 3 nights in a hotel in Riviera Maya , according to the regime chosen by the client.
• 4 lunches en route (drinks not included).
• Entrance fees to the archaeological zones and museums described in the itinerary.
• Tips to porters for 1 suitcase per passenger (if the client travels with more than one suitcase, the handling of each extra suitcase will be charged separately)

• Drinks and extras in hotels and restaurants.
• Lunches and dinners not indicated in the itinerary.
• Travel assistance insurance.
• Tips to drivers and guides.
• Personal expenses.
• As well as any other service not specified as included.

-MANAGEMENT FEES - From the moment the reservation is made €30 / reservation

-FLIGHTS: once the tickets are issued, they are non-refundable. Change of name or date, not allowed.

-GROUND SERVICES:

  Penalties for cancellation up to 11 business days prior to the date of arrival in Mexico, will be specified in the reservation confirmation. Some hotel rates are non-refundable.

  In case of canceling the reservation, less than 10 business days prior to the date of arrival in Mexico, the penalty will be 100%.

-Guaranteed departures from 2 passengers.

-The deadline date for the request for reservations of this circuit or extra services will be 31 days before arrival in Mexico. After this deadline, the request for changes or new services cannot be guaranteed after the reservation deadline and would remain on request.

-Necessary data for reservation management: In order to be able to offer a better service, we ask that at the time of making your reservation, you provide us with as much information as possible, especially the full name of the passenger and passport information. No refund will be made if the information provided is erroneous.

-Shared service: this regular circuit is shared with Spanish, Portuguese, Italian, French or Latin American tourists, speaking only Spanish and Italian, Spanish and English or Spanish and French.

-List of hotels: Hotels will be confirmed 31 days before departure, based on those published in the program, may vary depending on availability at the time of receiving the reservation request. If it is not possible to offer the hotels in the program, other hotels of a similar category to the one requested will be offered, the latter being specified in our confirmation. Once accepted, no claim will apply for the change of hotels. Hotel rooms are standard category. For another type of room, consult the supplement.

- Triple rooms: in Mexico, triple rooms generally do not have three, but two beds where clients must accommodate themselves. Only in some hotels and always subject to availability, they put a rollaway bed for the third passenger, although this extra bed cannot be guaranteed.

-The early arrival at the hotels, does not guarantee that rooms will be available. International standard time applies, unless additional room nights are purchased to ensure immediate room access. Rooms are generally available after 3:00 p.m. Likewise, the availability of the room on the day of departure from the hotel is also limited in time, clients will be informed at the time of their registration at the hotel.

-Credit card: All hotels in Mexico require the passenger to have a credit card or a cash deposit as a guarantee in order to facilitate the services of telephone calls, minibar, laundry , charges for room service, etc.

-Baggage: In case of loss of luggage by the airlines, it will be the responsibility of the passenger to call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing.

-Tips: Tipping is mandatory in Mexico, ranging from 15%, 18% or 20% depending on the establishment. Recommended tips for porters at airports are 2 USD per piece, in hotels 3 or 4 USD per piece, and guides and/or drivers 8 USD per person p/day.

-Withdrawal of the consumer : the circuit is sold as a closed package, so there will be no refund or discount for the services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedules or other events.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc...) must be communicated before arrival in Mexico, although it is not possible to guarantee any type diet or special menu.

-If weather conditions or other events beyond our organization require it, the order of the itinerary could be affected.

-People with mobility reduced: many places in Mexico, hotels and transport are not adapted for wheelchairs, please check and notify before making the reservation. Any additional cost of assistance that they require throughout the tour will be borne by the client.

-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or cause inconvenience to the rest of the group, the group will be forced to leave the circuit without any type of discount or refund for services that cannot be enjoyed.

-Personal documentation and entry requirements in Mexico: it is the client's responsibility to find out about the current regulations regarding entry and exit of the country to which they are traveling, as well as to bring the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Keep in mind that the regulations for visas, transit, entry and health requirements vary from one country to another and in turn can be modified in the short term and without prior notice.

Published prices for children under 12 years of age apply only when sharing a room with two adults and without the right to an extra bed. Maximum 2 children per room. From 12 years old they pay as an adult.