- Flights: once tickets have been issued, they are non-refundable. Name change not permitted.
-Ground services:
*From the time of confirmation, €30 per reservation.
*Cancellations up to 45 days before the departure date: no penalty.
*Cancellations between 44 and 30 days before the departure date: 25% penalty.
*Cancellations between 29 and 15 days before the departure date: 50% penalty.
*Cancellations from 14 days before the departure date: 100% penalty.
Night transfers in and out of New York will have an additional charge. Consult in each case. Night transfers are considered those outside the following times:
-Guaranteed departures from 2 passengers.
-The prices published for children are only valid for children under 12 years of age and sharing
a room with two Adults. From the age of 12 they pay as an adult.
-Free time: during free time clients do not have transportation or a local guide.
-Possible change of route: our representative in the United States has the full right to modify the program for the benefit of the client or for reasons of force majeure without losing any of the scheduled visits.
-Possible changes in accommodation: if on any of the departures it is not possible to confirm the planned hotels, an alternative will be offered to the client within the same contracted category.
-The breakfasts included in the hotels have assigned times according to the policies of each hotel establishment, generally being between 06:00 a.m. and 10:00 a.m. Outside the hours established by each hotel, the passenger will lose this service. Room services or breakfast bags have an additional cost.
- Early arrival at the hotel on the first day of travel does not guarantee that rooms will be available. Standard check-in times apply unless additional nights of accommodation are purchased to ensure immediate access to rooms. Generally the rooms are available after 3:00 p.m.
-The triple and quadruple rooms generally only have 2 beds.
-Baggage: In the event of lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.
-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in the United States, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a package closed, so there will be no refunds or discounts for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
- Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund. for services that you cannot enjoy.
-Credit card: generally, hotels require the passenger to provide a credit card or a cash deposit as a guarantee to be able to facilitate telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements into the United States: es It is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa, transit and entry regulations vary from one country to another and, in turn, may be modified at short notice and without prior notice.